FAQ

Account, security, and verification

What onboarding information is required for a privately owned financial institution?
Published on Oct 13, 2023Updated on Sep 27, 2025100
How do I update my email?
Published on Sep 6, 2023Updated on Oct 15, 20251
I haven't received the SMS code
Published on Aug 16, 2023Updated on Nov 17, 202519
How do I fix errors when submitting my institutional verification?
Published on Oct 10, 2024Updated on Oct 8, 202560
How do I submit my proof of address (POA)?
Published on Sep 25, 2024Updated on Nov 17, 20253
How do I register for an OKX account?
Published on Sep 6, 2024Updated on Dec 29, 202536
What are sanctions?
Published on Sep 1, 2024Updated on Nov 17, 20252
What onboarding information is required for a privately owned company?
Published on Oct 13, 2023Updated on Sep 27, 2025261
What onboarding information is required for a Publicly Traded Company?
Published on Oct 13, 2023Updated on Sep 27, 202576
How do I update my login password?
Published on Aug 22, 2023Updated on Oct 15, 202528
What can I do if my device is running in an unsafe environment?
Published on Jan 19, 2023Updated on Sep 8, 2025295
Why am I asked to confirm my personal details again?
Published on Mar 19, 2025Updated on Oct 15, 2025125
How do I submit my proof of address (POA) in Saudi Arabia?
Published on Jun 12, 2024Updated on Nov 7, 2025173
What onboarding information is required for the government-owned enterprise?
Published on Oct 13, 2023Updated on Sep 27, 202561
What onboarding information is required for a family office?
Published on Oct 13, 2023Updated on Sep 27, 202564

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