FAQ

Account, security, and verification

My phone isn't working, what should I do?
Published on Aug 1, 2024Updated on Jan 15, 20267
How do I know what my institution type is?
Published on Oct 13, 2023Updated on Sep 27, 2025126
How do I add my emergency contact?
Published on Jul 24, 2025Updated on Oct 15, 2025206
How do I change my phone number?
Published on Sep 7, 2023Updated on Nov 3, 2025
OKX Beginner's Guide
Published on Nov 10, 2025Updated on Dec 16, 20251
A beginner's guide to identity verification
Published on Oct 9, 2025Updated on Dec 19, 20253
Why did my identity verification fail?
Published on Aug 8, 2024Updated on Oct 15, 202539
How do I check the status of my institutional verification?
Published on Oct 10, 2024Updated on Oct 8, 202531
How do I complete the required tasks shown in the app?
Published on Jul 3, 2025Updated on Jul 10, 202531
Which types of institutions are supported by OKX?
Published on Jan 29, 2025Updated on Sep 27, 202535
How do I verify an individual account from Mexico?
Published on Sep 25, 2023Updated on Dec 30, 2025145
How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
Published on Dec 12, 2024Updated on Oct 15, 202573
How do I create passkeys? (web)
Published on Jan 19, 2025Updated on Nov 17, 20252
How do I whitelist OKX Emails?
Published on Nov 26, 2024Updated on Sep 8, 202555
How long does it take to complete my identity verification?
Published on Sep 4, 2024Updated on Nov 17, 20257

Showing 31-45 of 69 articles